Our shipping department takes great care packing your order. However, we realize that sometimes the human error factor creeps into our operation. In the unfortunate event that we processed your order incorrectly or shipped you a wrong item, we will gladly replace it immediately.
We'd love to get the wrong item back and will enclose a return shipping label when we send the correct item.
DO NOT RETURN the wrong item and expect reimbursement (especially our Canadian friends) without prior authorization. please contact Switch Hits' Customer Service through our convenient contact form. On the form, please provide the email address you used to order your switch plates, as well as your order number, and any other relevant information.
Our sincere apologies for any mistakes and inconvenience.
Please pack the returned items carefully based on our Return Instructions.
