If you notice the shipping address is wrong on your order, please contact Switch Hits' Customer Service immediately through our convenient contact form. On the form, please be sure the email address you used to order your switch plates, as well as your order number, and any other relevant information so we can locate your package. If the package has not left our warehouse, we can readily change the address.
FYI, the Switch Hits system is totally automated which means the shipping address entered into our web site shopping cart is automatically transferred to the shipping label...we never manually touch or change any addresses unless we receive special instructions.
Orders already shipped
Once your package has left the Switch Hits facility, the delivery address cannot be changed en route. If you have a backordered item and have moved in the interim, or want the package delivered elsewhere, you will need to contact the postal carrier or post office in that area. You can track your package at www.usps.com with the tracking number that we emailed you. We recommend that you don't rely on change-of-address forwarding orders to receive your package.
Post Office Boxes We ship most of our in stock switchplates through USPS, which will deliver packages to PO Boxes. However, there may be circumstances in which we will need to ship your order through a different carrier. If your primary mailing address is a PO Box, please provide us with a street address in the Comments section of the Information page to prevent a delay in processing your order.
If your order contains Made to Order items, you must provide us with a proper street address. The artists who ship those products choose their shippers independently and UPS and FedEx will not deliver to PO Boxes.
If your package is returned to Switch Hits, we will contact you to verify the correct address. If you provided an incorrect shipping address, we will make the changes and reship the package. However, we will need to assess your account the appropriate additional shipping charges. The Postal Service considers this a new delivery and does not give deals for wrong addresses therefore extra shipping charges will apply.
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